Collaborative Sourcing
Business Center
If you are experiencing problems logging in, please keep the following things in mind:
  • When exiting the site you must be sure to hit the "Log off" link and wait for the login page to reload. If you close the browser without logging off, you may get a message that you are already logged on if you try and log in again. If this happens, the system will reset your username after 30 minutes, and you will be able to access the site again in 30 minutes.
  • The Username and Password are case-sensitive.
  • It is best to copy and paste your Username, Authorization Code and Password from the environment (the email) from which you received them. This will assure that they are entered exactly as they have been provided to you.
  • You must have JavaScript and support for Cookies enabled on your browser.
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If you are still having problems, please contact Login Help support using the form below.

Please be sure to enter your username, or what you think it might be if you are having login errors. If you have forgotten it or lost it, leave the field blank and select "Forgot or Lost Username, Password, or Auth Code" from the Problem dropdown. You will have to enter your email address twice, and please make sure you enter it correctly otherwise we will be unable to contact you. ( Indicates required fields)

Name  *
Company *
City, State,
ZIP, Country

Email *
Confirm Email  *
Please type your email address twice.
Phone (Alternate)
Username *
Username required unless Problem is
"Forgot or Lost Username, Password, or Auth Code".
Authorization Code
(or Name of Client Company if Auth Code is unknown)


Name of company
(Name of company which is buying the goods/services being sourced.)


Category - Type of goods or services being sourced such as:
Folding Cartons, Transportation, Plastics, Metals, etc.
Description or Comments  * -- Required if the Problem selected is "Other Login Issue" or "Other Question". Please elaborate as much as possible. The more you write, the better we can help you.

Click on the arrow to submit your information to Login Help. You will normally receive a response within one business day.

Please note: You need to have JavaScript enabled to send this form.
If you continue to have problems, please email the CBC Technical Support Group
For all email correspondence, please include your name, company name, the CBC Authorization Code (or Client Company), and your username (if you know it) to ensure prompt response.